Refund policy
Returns & Refund Policy
We want you to be completely happy with your EVERAU purchase.
We offer a 30-day return policy, giving you 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused and with all original tags attached. Footwear must be returned in its original shoebox and packaging, and you will also need your order number or other proof of purchase.
Please take care when trying on footwear and only do so indoors on a clean surface. Items showing signs of wear, damage or use beyond what is reasonably necessary to inspect them may not be eligible for a full refund.
A £3.99 returns charge applies to standard change-of-mind returns made under our extended returns policy and will be deducted from your refund where applicable.
How to Start a Return
To request a return, please use the Make a Return link on the EVERAU UK website.
You will need:
- Your EVERAU order number
- The postcode or email address associated with your order
- The item or items you would like to return
- Your reason for returning the item
Follow the instructions shown within the returns portal to complete your request and arrange your return.
Please ensure your return is securely packaged before sending it back to us. Wherever possible, please retain your proof of postage until your refund has been completed.
If you have any questions regarding a return, please contact us at support@everau.com.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is faulty, damaged or different from the item you ordered, please contact us as soon as possible at support@everau.com before returning it.
Please include your order number and, where appropriate, photographs showing the issue so our Customer Care team can assess it quickly.
Where an item is confirmed as faulty, damaged or incorrectly supplied, we will arrange the appropriate resolution in accordance with your statutory consumer rights.
The £3.99 returns charge will not apply where an item is confirmed as faulty, damaged or incorrectly supplied.
Exchanges
We currently recommend returning your original item and placing a new order for the replacement product or size you require.
This is usually the quickest way to secure your preferred item, particularly where availability is limited.
Once your original return has been received and approved, the applicable refund will be processed separately.
UK 14-Day Cancellation Right
If you purchase from EVERAU online, you normally have the statutory right to cancel your order within 14 days of receiving your goods, without giving a reason.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
You may inspect and try on the product as you would reasonably be permitted to do in a shop. However, we may be entitled to reduce your refund where the value of an item has been diminished as a result of handling beyond what is reasonably necessary to establish its nature, characteristics and functionality.
Where your statutory cancellation right applies, any refund will be handled in accordance with applicable UK consumer law.
This does not affect the additional 30-day returns policy offered by EVERAU.
European Union – 14-Day Cooling-Off Period
For eligible orders delivered within the European Union, customers generally have the right to cancel their online purchase within 14 days of receiving the goods, without providing a reason.
Following cancellation, the goods must be returned within the applicable statutory period.
Items should be returned in their original condition with any tags, accessories and packaging wherever reasonably possible.
Any statutory refund will be processed in accordance with the consumer protection laws applicable to the order.
Refunds
Once your return reaches us, it will be inspected by our returns team.
We will notify you once your return has been reviewed and advise whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after your refund has been processed for the funds to appear in your account. Processing times can vary depending on your bank, card issuer or payment provider.
For standard change-of-mind returns made under our extended 30-day returns policy, a £3.99 returns charge may be deducted from the refund.
Where applicable under statutory cancellation rights, any original standard delivery charge will be refunded in accordance with applicable consumer law. Additional amounts paid for premium or expedited delivery may not be refundable beyond the cost of the standard delivery option.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@everau.com.
Your Statutory Rights
Nothing in this Returns & Refund Policy limits or excludes your statutory rights.
Under UK consumer law, customers have additional rights where goods are faulty, not as described or not fit for purpose.
For further assistance, please contact:
