Shipping policy
Shipping Policy
We want your EVERAU order to reach you as quickly and smoothly as possible.
Free Standard Delivery
We offer Free Standard Delivery on all UK orders.
Please allow 2–3 business days for order processing before your order is dispatched using our Standard Delivery service.
Once dispatched, you will receive confirmation together with tracking information where available.
During particularly busy periods, promotional events or public holidays, processing and delivery may take slightly longer than usual.
Next Day Delivery – £5.00
Need your order sooner?
Next Day Delivery is available for £5.00 on eligible orders placed Monday to Friday before 2:00pm.
Orders placed:
- after 2:00pm;
- on Saturdays or Sundays; or
- on UK public holidays
will be processed and dispatched on the next working day.
Next Day Delivery is currently available to UK mainland addresses only.
Some remote locations, islands, Northern Ireland and other postcode areas may not be eligible for Next Day Delivery. Available delivery options will be shown at checkout.
Where We Deliver
EVERAU UK currently delivers to UK addresses only through everau.co.uk.
Available delivery services will be displayed during checkout based on your delivery address.
Order Processing
Orders are processed during normal business days, Monday to Friday, excluding UK public holidays.
Standard Delivery orders normally require 2–3 business days for processing before dispatch.
We always aim to dispatch orders as quickly as possible, but additional processing time may occasionally be required during periods of high demand, sales, product launches or promotional events.
Tracking Your Order
Once your order has been dispatched, we will send you a dispatch confirmation email.
Where tracking is available, your email will include the relevant tracking details so you can follow the progress of your delivery.
Please allow a short period for tracking information to become active after receiving your dispatch confirmation.
Delivery Times
Any delivery dates or times shown on our website or provided by our delivery partners are estimates unless expressly stated otherwise.
While we work closely with our carrier partners to provide a reliable delivery service, delays can occasionally occur due to circumstances outside our reasonable control, including severe weather, transport disruption, carrier network delays or other operational issues.
If you experience an issue with your delivery, please contact our Customer Care team and we will assist wherever possible.
Delivery Address
Please ensure that your delivery address is complete and accurate before placing your order.
Once an order has entered the fulfilment or dispatch process, we may not be able to amend the delivery address.
EVERAU cannot accept responsibility for delivery issues resulting from incorrect or incomplete address information supplied when the order was placed, although we will do our best to assist where possible.
Missing or Delayed Orders
If your tracking indicates that your parcel has been delivered but you cannot locate it, please first check:
- around your property and any nominated safe place;
- with other members of your household;
- with neighbours where appropriate; and
- any delivery information or photograph provided by the carrier.
If you are still unable to locate your parcel, please contact us as soon as possible so that we can investigate the delivery with our carrier partner.
For delayed or missing orders, please contact:
Contact Us
If you have any questions about shipping, delivery or an existing order, please contact our Customer Care team:
